General Guide

Buyers /users

Need Answers? We've got you covered.

Utilize the search box provided below to swiftly locate answers to your inquiries within our FAQ section. Should you need further assistance, feel free to reach out to us directly.

How do I create an account?

To create an account on Designer Bag Exchange (DBE), follow these steps:

1. Visit the DBE website or open the mobile app.
2. Look for the "register" as a vendor or a user/customer. 
3. Proceed to begin the registration process.
4. Fill in the required information, such as your name, email address, and password.
5. Review and agree to the terms and conditions, privacy policy, and any other relevant agreements.
6. Complete any additional steps or verification processes that may be necessary.

7. Once you have provided all the required information, click on the "Create Account."

8. During the registration process, you will be prompted to connect your account to our partner, Stripe, where your payments will be processed securely.

Congratulations! You have successfully created an account on Designer Bag Exchange. You can now start exploring and shopping for bags on the platform.

What is the process of buying a bag on DBE?

Interested in purchasing a bag from DBE? Follow these steps:

1. Browse the available bags: Start by exploring the collection of bags listed on the DBE platform. You can use filters and search options to narrow down your choices.

2. Select the desired bag: Once you find a bag you like, click on it to view more details, such as price, condition, and seller information. Carefully review all the provided information before proceeding.

3. Contact the seller: If you have any questions or need additional information about the bag, you can reach out to the seller directly through a messaging system provided on the DBE platform. Communicate with the seller to clarify any doubts or concerns you may have.  

NOTE: utilizing our direct vendor chat feature, requires that you create a user account.

4. Make a purchase decision: After gathering all the necessary information and being satisfied with the bag's details, you can make your decision to proceed with the purchase.

5. Complete the payment: DBE provides secure payment options for buyers. Follow the provided instructions to complete the payment for the chosen bag.

6. Track the delivery: Once the payment is successfully processed, the seller will arrange the shipment of the bag. You can track the delivery status and expect to receive your purchased bag within the specified timeframe.

Remember to carefully review all the seller's policies, including shipping and return policies, before finalizing your purchase.

Is registration necessary on Designer Bag Exchange for making a purchase?

While there is an option to checkout without creating an account, we highly recommend registering as a user/creating an account. This allows you to access our easy to use tracking features and facilitates direct communication with your vendor for a more seamless experience. Registering as a user provides many benefits, including access to your user dashboard where you can explore various features. Additionally, should you decide to sell on our platform in the future, registration enables you to become a seller as well. 

What are the accepted payment methods on Designer Bag Exchange (DBE)?

Credit and Debit Cards, PayPal, Affirm, and soon Apple Pay, Google Pay, and venmo.

How do I recognize a counterfeit product?

Contacting your seller is crucial if you suspect your bag might be counterfeit. We maintain a zero-tolerance policy towards counterfeit products sold on Designer Bag Exchange.

 

Spotting a counterfeit designer bag can be challenging, but several telltale signs can help identify one:

1. **Logo and Branding:** Check for inconsistencies in the logo, misspellings, or altered brand names. Authentic bags have clear, precise logos and consistent branding.

2. **Quality of Material:** Counterfeit bags often use inferior materials. Authentic designer bags use high-quality materials, and the stitching is typically impeccable.

3. **Hardware and Details:** Look closely at zippers, clasps, and other hardware. Authentic bags have well-crafted, branded hardware, while counterfeits might have cheap or poorly made details.

4. **Authenticity Cards and Packaging:** Designer bags usually come with authenticity cards, dust bags, and high-quality packaging. Counterfeit bags might have fake or missing authenticity cards and packaging.

5. **Price and Deal:** If the price seems too good to be true or significantly lower than the market price, it's likely a fake. Designer bags are usually expensive, and deals that seem too good could be counterfeit.

6. **Seller and Location:** Buy from authorized sellers or reputable stores to reduce the risk of buying a counterfeit. Avoid street markets or unverified online sellers.

7. **Research and Comparison:** Study the specific features of the authentic bag by researching online. Compare images, details, and reviews with the bag you're considering to ensure authenticity.

8. **Feel and Smell:** Authentic bags have a certain feel and smell due to their quality materials. If it feels flimsy or smells of chemicals, it might be counterfeit.

9. **Serial Numbers and Tags:** Check for serial numbers and tags. Authentic bags have these details in consistent, specific locations, and they match the brand's standards.

10. **Certification and Labels:** Look for any certification symbols, holograms, or labels that authenticate the product. Counterfeiters often struggle to replicate these accurately.

Remember, it's often a combination of these factors that can help determine authenticity. If uncertain, seek guidance from an expert or use the brand's authentication services to verify the bag before making a purchase.

How long does it usually take for my purchased item to arrive?

Typically, our vendors have seven days to ship their items after you make a purchase. The actual delivery time will depend on the shipping speed you have chosen. Once a label has been created, you should receive tracking information to monitor its progress until it reaches its final destination.

Does DBE accept returns?

Our Sellers and Registered Vendors determine the specific return and refund policies.

They have the option to provide a fourteen (14) or thirty (30) day Money Back Guarantee.

As part of their return policy, each Seller must offer either a fourteen (14) day, thirty (30) day, or No Return option.

Nevertheless, returns are accepted for all items within the Designer Bag Exchange Collection within a 14-day period.

How to request a refund.

Not happy with your item? Not a problem. 

Note: Requesting a refund may vary based on the policy of the seller. However, Designer Bag Exchange will always

Go to your user dashboard:

  •  Order
  • Order Inquiring.
  • Click the check box next to the item ordered.
  • Choose your reason from the Dropdown menu.
  • Add additional details if needed
  • Upload images to  plead your case.
  • Submit
How do I return an item?

To return an item please navivate to our Return Policy for a detailed breakdown:

Or

Click here

What is the timeframe for returning an item?

The timeframe for returning an item depends on the return policy set by the vendor. On Designer Bag Exchange, vendors can choose to have a return policy of either 14 days, 30 days, or no returns at all. It is important to be cautious and fully understand the return policy of a vendor before making a purchase.

How do I get in contact with my seller?

To get in touch with your seller, the first step is creating an account on Designer Bag Exchange. This enables you to use the chat function, conveniently positioned to the right of the listed product or within the vendor/seller storefront. This chat feature facilitates direct communication, allowing you to address queries or discuss any concerns related to the product or recent transactions.

Please note, this feature is exclusively accessible to DBE members. Simply creating an account grants you access to all our DBE vendors, enabling seamless communication on the Designer Bag Exchange platform.

Alternatively, to access your inbox:

1. Go to 'My Account.'
2. Click on 'Inbox.'

What does it mean to be a DBE Verified Dealer ?

A DBE VERIFIED DEALER is a seller who has submitted valid documents to confirm their identity. The registration process at Designer Bag Exchange involves conducting a thorough and detailed research into their selling history  and proof of good standing. 

Furthermore, the DBE verified dealer badge is exclusively awarded to dealers who have consistently demonstrated reliability and exceptional customer service on the Designer Bag Exchange platform.

General Guide

Sellers/Vendors

Need information on how to navigate as a dealer or seller??

In this section, you'll find all the answers related to selling on DBE, covering everything from setting up an account to achieving various badges and rankings.

How do I list a bag?

To list a bag on Designer Bag Exchange, follow these steps:

1. Log in to your Designer Bag Exchange account.
2. Select 'Sell A Bag.'
3. Enter essential details about your bag, such as brand, model, condition, color attributes, shipping and return policy and price.
4. Ensure you've previously created an account as a vendor (business) or a private seller.
5. Visit the Vendor Dashboard.
6. Navigate to 'Products' on the left menu.
7. Click 'Add New Product' on the right side of the page.
8. Upload high-quality photos of your bag, showing various angles.
9. Provide a comprehensive description, highlighting any flaws or unique aspects.
10. Set suitable shipping  preferences for your listing.
11. Review your listing and make any necessary adjustments.
12. Click save your product at the bottom right to make your bag listing live on the platform.

NEW USERS

To list a bag  : You must first create an account.

1. Go to the homepage and find the header.
2. Click on "Sell A Bag."
3. Select "Start Selling today."
4. On the right side of the page, click on "Register."
5. Fill in your details.
6. Choose your preferred URL name for your vendor shop; a link will be generated for customers to access your page.
7. Agree to the terms and conditions.
8. Verify your information upon receiving the email and proceed to create your account.
9. Once your account is verified, you'll be asked to link with our trusted partner system, Stripe.
10. You can also link your debit card for transactions.

How do I verify my account to begin selling on DBE?

To verify your account:

1. Access your account and go to the Vendor Dashboard.
2. Hover over 'Settings' in the left menu and select 'Verification.'
3. Upload a clear photo ID with your address visible.
4. Proceed to the address verification section and complete the required fields.
5. Upload documents proving your residence if necessary.

For business/Vendor
6. For business/Vendor verification, select the appropriate documentation from the dropdown menu and upload the physical file of the chosen document.

Private sellers, are exempt from completing the Company Verification process.

How do I become a DBE Verified dealer?

DBE conducts thorough reviews of each dealer's identity and conduct during the registration process. We only accept vendors who exhibit exemplary customer service, ethical selling practices, and may receive additional badges for milestones and achievements. Our verified dealers are commercial bag vendors or sellers who must adhere to specific conditions:

1. All information provided to DBE and posted on the platform must be accurate and truthful.
2. Dealers are obligated to sell only authentic goods on their platform.
3. Accurate representation of the bag conditions and prioritization of customer needs are mandatory.

Upholding fair business standards is among our primary concerns at DBE. In case of disputes, dealers and customers are encouraged to collaborate toward a mutually agreeable resolution. Violation of these conditions can lead to the temporary or permanent loss of the DBE Badge, and in severe cases, termination of their DBE membership.

How do I register as a dealer/seller?

To sign up as a dealer/seller

1. Navigate to the top right corner of the homepage.
2. Click on "Login/Register."
3. Select "Register as a Dealer."
4. Click on "Register as Vendor" on the right side of the page.
5. Complete your details.
6. Choose your preferred URL name for your vendor shop, generating a customer-accessible link.
7. Accept the terms and conditions.
8. Verify your information upon receiving the email and proceed with account creation.
9. After verification, connect with our trusted partner system, Stripe.
10. You have the option to link your debit card for transactions.

 

How long does it take until I can request a withdraw ?

To request a withdrawal, you'll need to wait for either the buyer's approval upon delivery or for the funds to become available for withdrawal after four business days. A modest 14.5% service fee will be deducted from your transaction.

How much does it cost to sell on Designer Bag Exchange?

Listing your items on Designer Bag Exchange is free of charge. Upon successfully selling your bag, we apply a commission fee of 14.5% on the sale. This commission is applicable only after the sale has been completed, and it's deducted directly from the sales price during payout. Note: A subscription plan will be implemented in 2025  for dealers. Users who have signed up with Designer Bag Exchange before 2025 will be exempt from this subscription fees. subscription fee.

Does Designer Bag Exchange purchase bags from sellers?
 

Designer Bag Exchange operates as a marketplace that connects buyers with sellers. Consequently, we do not directly purchase bags from sellers, nor do we conduct inspections or appraisals on any bags.

We recommend that you create a user account and begin listing your bag. In this case, you will need to to verify your account only via photo identification.

For Independent Designers/Showrooms only: We provide a package specifically tailored for designers to list their bags/products within our Designer Bag Exchange collection, offering a platform to feature their items.

 
What's the timeframe for shipping a purchased bag?

You're given a window of 7 business days to ship your bag after it's been purchased. We highly advise shipping the bag as promptly as possible. To begin, generate and print the shipping label. Share the tracking numbers with your buyer to keep them informed about their bag's journey.

How do I delete my listing

To delete your listing be sure you are already logged into your account.

  • Go to My Account.
  • On the dropdown menu " Vendor dashboard."
  • Left menu click on Products.
  • Find your listed item.
  • Click Delete Permanently.
Do I need to register on Designer Bag Exchange to make a purchase?

You can proceed to checkout without creating an account, but we highly recommend doing so. Registering gives you access to our fantastic tracking features and allows direct communication with your vendor. It's highly advisable to become a registered user. Additionally, your user dashboard will reveal various features, including the option to become a seller on our platform in the future.

General Guide

Payment Method

Payment Method

On our platform you have the flexibility to choose from a range of commonly accepted payment methods.

What are the accepted payment methods on Designer Bag Exchange (DBE)?

Credit and Debit Cards

  • American Express
  • Discover
  • JCB
  • MasterCard
  • Visa 

PayPal, Affirm, and soon Apple Pay, Google Pay, and venmo.

Why do I need to link my bank account or credit/debit card?

Connecting your credit/debit card, bank account details, or Stripe is vital to receive payment for all transactions. 

Why do I need to link with Stripe?

Designer Bag Exchange has collaborated with Stripe as part of our escrow and trust system. When registering as a vendor, it's essential to complete your registration with Stripe as a payment method. This measure safeguards both vendors and buyers against potential acts of fraud.

General Guide

SHIPPING + Track a Package

Want to stay up-to-date with your package?

You'll discover comprehensive details here, ranging from shipping information to tracking your package.

How and where can I track my package?

To track your package, simply click on the link below and it will navigate you to a page where you will be required to add your tracking number and the billing email you used to make your purchase.

In the future, navigate to the footer on the homepage of the website, and search for the

" Track-a-Package" tab.
https://designerbagexchange.com/track-a-package/

https://designerbagexchange.com/track-a-package/

 

What's the timeframe for shipping a purchased bag?

You're given a window of 7 business days to ship your bag after it's been purchased. We highly advise shipping the bag as promptly as possible. To begin, generate and print the shipping label. Share the tracking numbers with your buyer to keep them informed about their bag's journey.

What is the delivery timeframe and what are the associated shipping charges?

Sellers are given seven business days to ship your item, yet we strongly encourage prompt shipping. Generally, you can expect to receive your item within 7 to 14 days. Consider the chosen shipping option and if you're purchasing from an international seller. Regardless, you'll receive tracking information allowing you to monitor your shipment directly on our website at https://designerbagexchange.com/track-a-package/ https://designerbagexchange.com/track-a-package/.

General Guide

SECURED PAYMENT + TRUSTED ACCOUNT

Payment Method

We're here to address any questions you might have. As we expand and respond to your inquiries, we'll continually update our FAQ page with additional information to better assist you.

What are the accepted payment methods on Designer Bag Exchange (DBE)?

Credit and Debit Cards, PayPal, Affirm, and soon Apple Pay, Google Pay, and venmo.

Is it permitted for sellers to meet buyers face-to-face?

Usually, we discourage in-person meetings between buyers and sellers due to safety and security concerns. Our priority is online transactions and communication through our designated channels to maintain a secure environment. If direct interaction is necessary, we recommend using our inbox system. Any interactions outside our platform violate our policy, and we may not be able to provide assistance in such cases.

General Guide

Designer Bag Exchange Magazine

Reading DBE Magazine

On the Designer Bag Exchange Magazine, enthusiasts and collectors can explore to stay updated with the latest in the world of designer bags—a valuable resource for staying informed.

What is Designer Bag Exchange Magazine?

The Designer Bag Exchange Magazine is our online publication that often features articles, news, and insights related to the world of designer bags. We cover various aspects such as fashion trends, brand highlights, care tips, interviews with industry experts or designers, reviews of different bag styles, and much more. It's a resource that enthusiasts and collectors might explore to stay updated on the latest in the designer bag world.

How can I be featured on Designer Bag Exchange Magazine?

To be featured on DBE Magazine you must be a designer, seller, talent or a talent agency. contact us at dbecasstings@designerbagexchange.com .

Subject: DBE Magazine Feature

 

How do I subscribe to DBE Magazine ?

To access DBE Magazine, just sign up to our newsletter. You can also discover the articles in the homepage's blog section.

Is Designer Bag Exchange Magazine a free subcription?

The Designer Bag Exchange Magazine is accessible to the public. Yet, exclusive promotions and invitations to our upcoming events are reserved for those who sign up or subscribe to our newsletter.

To subscribe, simply visit our homepage, scroll to the footer, and sign up!

General Guide

Showroom

Interested in Showcasing your brand or pulling with us?

Welcome to the Showroom area, your hub for all queries and information regarding the showroom.

For additional information please navigate to the Showroom Application Portal.

What is the showroom

The showroom is a completely different department of the Designrer bag Exchanmge platform. Made for independent designers to display their creations for the purpose of being pulled by talented stylists. Items in the showroom are not available for purchase. However they can be found on other pages of the website available for purchase.

What is the purpose of the showroom?

While there is an option to checkout without creating an account, we highly recommend registering as a user/creating an account. This allows you to access our easy to use tracking features and facilitates direct communication with your vendor for a more seamless experience. Registering as a user provides many benefits, including access to your user dashboard where you can explore various features. Additionally, should you decide to sell on our platform in the future, registration enables you to become a seller as well. 

How do I apply to showcase my bag on Designer Bag Exchange?

Before completing the designer application, please review the Showroom Portal thoroughly to determine which package best suits your needs for all relevant Showroom information.

Showroom Portal, Click here:

Showroom Portal

Application, Click here:

Showroom Designer Application

How do I renew my term/package?
How do I pull from Designer Bag Exchange?

First time pulling from  Designer Bag Exchange? 

Contact us: info@designerbagexchange.com

  • You will be sent a 1-time  application directly for processing.
  • Once approved, you may navigate to go to our showroom, find the bag of your liking and click "reserve".
  • Upon adding your bag to the shopping cart, a $50 charge will appear automatically. This charge is a temporary precautionary measure and will be refunded upon the bag's return in a similar condition, including its dustbag that it came with. 
  • You must return the bag with 3 business days of the day you pulled the bag from HQ.
  • Pick up & Drop off Days :
  • Monday 12:00 pm - 5:00 pm
  • Tuesday 10:00 am - 5:00pm
  • Friday 10:00 am - 5:00 pm

 

What's the reason behind the $50 charge when I place a bag in my shopping cart?

Upon adding your bag to the shopping cart, a $50 charge will appear automatically. This charge is a temporary precautionary measure and will be refunded upon the bag's return in a similar condition, including its dustbag.