FAQ

To create an account on Designer Bag Exchange (DBE), follow these steps:

1. Visit the DBE website or open the mobile app.
2. Look for the "register" as a vendor or a user/customer. 
3. Proceed to begin the registration process.
4. Fill in the required information, such as your name, email address, and password.
5. Review and agree to the terms and conditions, privacy policy, and any other relevant agreements.
6. Complete any additional steps or verification processes that may be necessary.

7. Once you have provided all the required information, click on the "Create Account."

8. During the registration process, you will be prompted to connect your account to our partner, Stripe, where your payments will be processed securely.

Congratulations! You have successfully created an account on Designer Bag Exchange. You can now start exploring and shopping for bags on the platform.

Interested in purchasing a bag from DBE? Follow these steps:

1. Browse the available bags: Start by exploring the collection of bags listed on the DBE platform. You can use filters and search options to narrow down your choices.

2. Select the desired bag: Once you find a bag you like, click on it to view more details, such as price, condition, and seller information. Carefully review all the provided information before proceeding.

3. Contact the seller: If you have any questions or need additional information about the bag, you can reach out to the seller directly through a messaging system provided on the DBE platform. Communicate with the seller to clarify any doubts or concerns you may have.  

NOTE: utilizing our direct vendor chat feature, requires that you create a user account.

4. Make a purchase decision: After gathering all the necessary information and being satisfied with the bag's details, you can make your decision to proceed with the purchase.

5. Complete the payment: DBE provides secure payment options for buyers. Follow the provided instructions to complete the payment for the chosen bag.

6. Track the delivery: Once the payment is successfully processed, the seller will arrange the shipment of the bag. You can track the delivery status and expect to receive your purchased bag within the specified timeframe.

Remember to carefully review all the seller's policies, including shipping and return policies, before finalizing your purchase.

While there is an option to checkout without creating an account, we highly recommend registering as a user/creating an account. This allows you to access our easy to use tracking features and facilitates direct communication with your vendor for a more seamless experience. Registering as a user provides many benefits, including access to your user dashboard where you can explore various features. Additionally, should you decide to sell on our platform in the future, registration enables you to become a seller as well. 

Credit and Debit Cards, PayPal, Affirm, and soon Apple Pay, Google Pay, and venmo.

Contacting your seller is crucial if you suspect your bag might be counterfeit. We maintain a zero-tolerance policy towards counterfeit products sold on Designer Bag Exchange.

Spotting a counterfeit designer bag can be challenging, but several telltale signs can help identify one:

1. **Logo and Branding:** Check for inconsistencies in the logo, misspellings, or altered brand names. Authentic bags have clear, precise logos and consistent branding.

2. **Quality of Material:** Counterfeit bags often use inferior materials. Authentic designer bags use high-quality materials, and the stitching is typically impeccable.

3. **Hardware and Details:** Look closely at zippers, clasps, and other hardware. Authentic bags have well-crafted, branded hardware, while counterfeits might have cheap or poorly made details.

4. **Authenticity Cards and Packaging:** Designer bags usually come with authenticity cards, dust bags, and high-quality packaging. Counterfeit bags might have fake or missing authenticity cards and packaging.

5. **Price and Deal:** If the price seems too good to be true or significantly lower than the market price, it's likely a fake. Designer bags are usually expensive, and deals that seem too good could be counterfeit.

6. **Seller and Location:** Buy from authorized sellers or reputable stores to reduce the risk of buying a counterfeit. Avoid street markets or unverified online sellers.

7. **Research and Comparison:** Study the specific features of the authentic bag by researching online. Compare images, details, and reviews with the bag you're considering to ensure authenticity.

8. **Feel and Smell:** Authentic bags have a certain feel and smell due to their quality materials. If it feels flimsy or smells of chemicals, it might be counterfeit.

9. **Serial Numbers and Tags:** Check for serial numbers and tags. Authentic bags have these details in consistent, specific locations, and they match the brand's standards.

10. **Certification and Labels:** Look for any certification symbols, holograms, or labels that authenticate the product. Counterfeiters often struggle to replicate these accurately.

Remember, it's often a combination of these factors that can help determine authenticity. If uncertain, seek guidance from an expert or use the brand's authentication services to verify the bag before making a purchase.

Typically, our vendors have seven days to ship their items after you make a purchase. The actual delivery time will depend on the shipping speed you have chosen. Once a label has been created, you should receive tracking information to monitor its progress until it reaches its final destination.

Our Sellers and Registered Vendors determine the specific return and refund policies.

They have the option to provide a fourteen (14) or thirty (30) day Money Back Guarantee.

As part of their return policy, each Seller must offer either a fourteen (14) day, thirty (30) day, or No Return option.

Nevertheless, returns are accepted for all items within the Designer Bag Exchange Collection within a 14-day period.

Not happy with your item? Not a problem. 

Note: Requesting a refund may vary based on the policy of the seller. However, Designer Bag Exchange will always

Go to your user dashboard:

•  Order
• Order Inquiring.
• Click the check box next to the item ordered.
• Choose your reason from the Dropdown menu.
• Add additional details if needed
• Upload images to  plead your case.
• Submit

To return an item please navivate to our Return Policy for a detailed breakdown:

Or

Click here

The timeframe for returning an item depends on the return policy set by the vendor. On Designer Bag Exchange, vendors can choose to have a return policy of either 14 days, 30 days, or no returns at all. It is important to be cautious and fully understand the return policy of a vendor before making a purchase.

To get in touch with your seller, the first step is creating an account on Designer Bag Exchange. This enables you to use the chat function, conveniently positioned to the right of the listed product or within the vendor/seller storefront. This chat feature facilitates direct communication, allowing you to address queries or discuss any concerns related to the product or recent transactions.

Please note, this feature is exclusively accessible to DBE members. Simply creating an account grants you access to all our DBE vendors, enabling seamless communication on the Designer Bag Exchange platform.

Alternatively, to access your inbox:

1. Go to 'My Account.'
2. Click on 'Inbox.'

A DBE VERIFIED DEALER is a seller who has submitted valid documents to confirm their identity. The registration process at Designer Bag Exchange involves conducting a thorough and detailed research into their selling history  and proof of good standing. 

Furthermore, the DBE verified dealer badge is exclusively awarded to dealers who have consistently demonstrated reliability and exceptional customer service on the Designer Bag Exchange platform.