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Designer Bag Exchange Frequently Asked Questions!
For Buyers, Sellers, and Dealers!

BUY A BAG

  • Where and how should I pay customs duties and import taxes?
    The customs officials charge any duties and taxes, which are then due at the arrival of your item to its destination/country. In most cases, you will pay any duties and taxes owed to the delivery service at the time of delivery.

  • What does the Escrow account do? How am I protected as a buyer or seller?

    Think of the escrow service as a safe that none of the parties have access to; not the buyer, not the seller, not even us. Once you’ve purchased your bag, the funds go directly into the escrow account and remain there until you confirm delivery.

  • Can I make a purchase without going through Designer Bag Exchange?

    It’s important to keep all communication and transactions within the Designer Bag Exchange platform in order to protect your funds and private information. Sellers prompting you to make a purchase outside of the Designer Bag Exchange will put you at risk of fraud and theft. Our service keeps your funds in a private/escrow account and will only be released once you’ve received the item in the same condition as it is in the listing. uses our up to date escrow account.

  • Why should I trust buying on Designer Bag Exchange?

    You are protected every time you place an order via Designer Bag Exchange. When you purchase an item, we keep your payment safe in our escrow account until you confirm that you've received your order. If your item does not match the description, please open a case from the website within 3 days of delivery, before the order is marked as the item received. 1) Go to Contact 2) Complete the form and choose ”return assistance” 3) Upload your images. After reviewing your submission we will process your refund. If for any reason you do not notify us within the 3-day window, we will release the funds to the seller and will not be able to reopen the case.

  • How do I get in touch with the seller?

    It’s quite simple, to get in touch with the seller, click on the Contact Seller link on their listing profile. The seller will get your message directly and it’s his or her responsibility to respond.

  • Which payment methods are accepted?

    We accept Visa, Mastercard, AMEX, and bank transfer of which will go directly into the escrow account; not the sellers’ account. Your funds will remain there until you’ve received your bag. We also provide Affirm services if you choose to get an item financed.

  • How does the purchasing process work?

    Once you’ve found your bag and seller, you can place your order directly via Designer Bag Exchange. When the purchase is made, the funds are then transferred directly into an escrow account. The funds are then held for up to 7 days or until you, the buyer has confirmed delivery.

  • How do I search for my bag on DBE?

    There are multiple ways to search for the bag that you want. On the homepage, click on “ Buy a Bag” then look for the designer or brand you are looking for; Or, go to the search bar and type in the brand, model and of the bag you are searching for.

  • MY BAG COLLECTION/ PORTFOLIO

  • What is the purpose of my bag collection?

    Your Bag Portfolio is simply a virtual portfolio that allows you to track the collection of your designer bags; all in one location. Just enter all the details about your bag and upload your photos. The more detailed your information, the more accurate your results will be. Log back anytime to monitor your portfolio. Just sit back, relax, and watch your bags market value.

  • Can other users see my watch portfolio?

    No other user can view your portfolio unless you share it with them.

  • How many bags can I add to my portfolio?

    You can add as many bags as you would like.

  • Why am I seeing a bag in my portfolio that I did not add myself?

    When you make a purchase, that bag is automatically uploaded into your portfolio.

  • Do I need to Purchase on Designer Bag Exchange to create a bag portfolio?

    No, you don't need to purchase only on Designer Bag Exchange to create a portfolio. Any user who has an account with DBE is able to create a portfolio.

  • MY ACCOUNT

  • Do you share any of our information with third parties?
    Your information is used only to help process your order. We will never share your information with any uninvolved third parties.
  • Is my profile information safe?

    Your profile is only visible to you. All of your information is secure with our up to date technology; safe from online predators. Our service encrypts all sensitive data and will not share your information with any parties.

  • How do I delete my account?

    Go to your profile and click Delete Account bottom of the page.

  • How do I create an account?

    Go to Sign Up on the top right corner of the website. Create an account. For future access, go to “Log in” to gain access to your account

  • Do I need to create an account with Designer Bag Exchange before making a purchase?

    It’s important to create an account in order to best assist you if you have any questions about an item or order.

  • AVAILABLE PAYMENT METHODS

  • Why was I asked to make a downpayment?

    Affirm doesn’t always approve financing for the full amount of purchase. You will have the use of a debit card to pay for the rest of your purchase. Unfortunately, the down payment amount cannot be reversed.

  • Should I worry about my information being shared if I use Affirm to finance my purchase?

    No, Affirm encrypts all sensitive data and will not share your information with any parties. Please feel free to check out their privacy policy. Click Here

  • How do I finance a bag I wish to purchase?

    We provide Affirm, a company that enables you to finance an item. Once your purchase is made, it will be processed via our Stripe account. Then, Affirm pays the amount due to an escrow account, where it is kept until you receive your item.

  • Which payment methods are accepted?

    We accept Visa, Mastercard, AMEX, and bank transfer of which will go directly into the escrow account; not the sellers’ account. Your funds will remain there until you’ve received your bag. We also provide Affirm if you choose to get an item financed. Payment methods are usually located on the seller’s listing page.

  • SHIPPING

  • How can I track my order?
    How can I track my order? Sellers are required to provide a tracking number to monitor the ETA of your item. To track a package, go to: 1) Help & Support. 2) Track a Package. 3) Enter your tracking number ( all postal service carrier) and click Track Now! Or, just click here!
  • How long does delivery take?

    Shipping to the delivery timeline varies based on your location. Sellers are required to provide a tracking number to monitor the ETA of your item.

  • Do you ship internationally?

    International shipping is available on Designer Bag Exchange. However, every dealer is entitled to his or her own guidelines. Shipping costs also vary based on the seller. Please note that customers are responsible upon delivery for any import duties, goods and services tax, customs fees, and any other tax on top of any purchase price. Possible delays may occur due to circumstances involving customs clearance. All shipments must be tracked and insured.

  • Do you ship to P.O Boxes?

    Yes, all sellers should be able to ship to P.O boxes. However, the credit you choose must be aligned with a physical address.

  • What are customs duties and import taxes?

    When importing goods into your country, you may owe customs duties and import taxes. Customs Duty is a tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country's economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country. These are charged by the customs officials and must be paid as soon as the item has reached its destination/country. For more information, please contact your customs authority.

  • RETURNS

  • Do you accept returns?
    Designer Bag Exchange accepts returns as long as the items comply with our return policy. Contact our customer service return department at returns@designerbagexchange.com and make a request to return your item. We will guide you through the process as we document your claim. 1) The item must be in the same condition as it was before receiving it. 2) Ship item within 7 days of delivery. 3) When you’re ready to ship, you must provide a tracking number as proof of shipment.
  • Who is responsible for the return shipping costs?

    The buyer is responsible for the return shipping costs. The price will vary based on the size and location of the return address.

  • DESIGNER BAG EXCHANGE HELP & SUPPORT

  • How do I reach customer service?

    For any questions or concerns, please send an email to info@designerbagexchange.com. Your inquiry will be answered within 24 to 48 hours. Or give us a call at +1 646-676-8301. For return inquiries please contact us at returns@designerbagexchange.com

  • SELL A BAG

  • How do I sell a bag on Designer Bag Exchange?
    a) Click on “Sell A Bag” and choose private Seller. b) Completely your listing form, leaving as many details as possible about your bag. The more information you provide, the easier it will be to find your item. c) Upload 8 to 10 clear images of your bag, at different angles to make easier for your potential customers to view. d) Enter your bank account information in order to get your payment sent directly to your account.
  • How to create an account on Designer Bag Exchange?

    1. Click on Register on the top right of the homepage. 2. Enter your email address, when the next screen appears it will ask you to create a password. 3. Agree to the Terms and Conditions and click Register.

  • How do I register as a DBE Dealer?

    Go to “Sell A Bag” Click on “Become A DBE Dealer” You can register as a DBE dealer in a few steps: 1. Enter your personal information 2. Enter your payment information (credit card or banking information) 3. Submit your documents to be approved as a verified dealer (will be granted a verified badge) You can then upload your first listings. Before they're published, your dealer account must be approved by Designer Bag Exchange. We must review all of your information and documents ( one time only ) prior to approval. The approval process will take 24 hours. We require 1 of the following documents listed below with proof of address in the form of a utility bill (electricity, phone, energy/gas, etc.) 1. Trade register excerpt or business registration 2. Articles of Organization 3. Tax Return 4. Employee Identification Number Please send your documents to submit@designerbagexchange.com

  • How much do you charge to list my bag on Designer Bag Exchange?

    You can list as many items as you would like at no cost to you as a private seller. Once you’ve sold an item we charge a 13% commission. Currently, no verified DBE dealer will be charged to list on our platform from 2020-2024! Any newly registered dealers in 2025 will have a low and tailored package to choose from. Dealers who are registered with Designer Bag Exchange between 2020-2024 will keep their free account indefinitely.

  • How do I delete my listing?

    Go to your listing and click on “delete listing”

  • When and how is the commission fee collected/processed?

    The commission fee is collected directly from the payment at the time of purchase. If the buyer decides to make a direct payment, we will send you the funds directly and obtain our fee in the process.

  • Why should I trust selling on Designer Bag Exchange?

    Our priority is to provide a secure platform for our sellers on Designer Bag Exchange. All transactions are transferred and kept safe in an escrow account, inaccessible to any parties; Not even us! Once your item reaches its destination, we release your payment directly into your account. We do not condone sending any item to any user/buyer unless they have already made a payment. It’s important to keep all forms of transaction/ communication within our company guidelines.

  • What payment options can I provide my buyers?

    The short answer is Visa, Mastercard, AMEX, Affirm, Direct Deposit. The long answer: A buyer generally must pay via our service which means their payment is transferred directly to an escrow account. We notify you of the payment and it’s your responsibility to ship the bag to your buyer. Once the bag has reached its destination with a confirmation, we will release your funds directly to your bank account.

  • How can I protect myself from suspected fraudulent users?

    It’s important to conduct any form of payment via Designer Bag Exchange. A seller should not ship any items until payment has been made. Once we receive the payment, it remains in an escrow account safely until the item is delivered to the buyer. Then we deposit the funds directly into your bank account.